Refund Policy

退款政策 · 最后更新 Last updated: 2026-10-23

1. 7-Day Money-Back · 7 天无理由退换

Aigehensin supports a 7-day no-reason return: within 7 days of receipt, unused items with intact packaging can be returned or exchanged.

Aigehensin支持 7 天无理由退换：收货后 7 天内，未使用、包装完好可申请。

2. Quality Issues · 质量问题

For manufacturing defects (non-human damage), contact us with photos / videos within 7 days; we cover return shipping and provide a replacement or refund.

出厂缺陷，7 天内附照片 / 视频核实，承担退货运费并退换 / 退款。

3. Refund Time · 退款时效

Once approved, refunds are issued within 3–7 business days to the original payment method (PayPal refunds go back to your original account).

确认后 3–7 个工作日原路退回（PayPal 退回原账户）。

4. Not Covered · 不适用情况

Used, human-damaged, over 7 days, or custom-made items are not eligible.

已拆封使用、人为损坏、超 7 天、定制类不在退换范围内。

5. Cancellation · 订单取消

Unshipped orders can be cancelled for a full refund; shipped orders follow the return process.

未发货可全额退款；已发货按退货流程处理。